Projects
Transit Management Support During Rail Shutdowns
The Challenge
TMS was awarded a transit management support contract to provide staffing, consulting, and assistance with permitting, planning, and procurement processes for a rail system that serves over 600,000 customers daily. This system includes six rail lines and more than 90 stations across various states.
The Process
-
Shuttle
Services
At shutdown stations, TMS facilitates operations, ensuring bus timeliness and addressing passenger inquiries.
- Contractor Coordination
When shuttles are run by external contractors, TMS manages operations and communication between the agency and the contractors.
- Industry Expertise
Members of our team previously worked with this agency and had internal knowledge of the organization’s culture and expectations with training new employees.
The Results
Efficient Operations
Successfully ensured that operations continued to run smoothly by recording passenger counts, helping customers solve problems, and reporting any issues, such as facilities maintenance problems or safety concerns, to the proper authorities.
Reliable Transportation Solutions
By acting as an extension of the transit agency, we allowed the transit agency to repair six rail stations without pausing service.
The Conclusion
TMS’ pivotal role in providing transit management support transportation during rail shutdowns showcased our ability to integrate mobility and transit transportation solutions. By acting as an extension of the team, TMS was able to ensure services met local needs and preferences.